UP BASIC SERVICE

· Service Fee of $75 per hour  

· Service Fee of $95 per hour for Advanced Skill services  

· Critical calls:  on-site, best effort; minimum 3 hour service fee

   Ex:  server down, network down, or all printers down

· Non-critical calls:  on-site, scheduled as required

   Ex:  one workstation down, or one printer down

· Service as available during normal business hours, M-F

UP SERVICE 1

· Retainer fee of $200 per month plus applicable Basic Service Fee

· Minimum contract period of 12 months

· Retainer fee due in full at start of contract period

· Critical calls:  on-site within 4 hours of telephone contact

· Non-critical calls:  on-site, scheduled as required

· Service available 24 hours per day, 7 days per week, including holidays

UP SERVICE 2

· Retainer fee paid in order to reduce Basic Service Fee and UPgrade service levels.

· Retainer fee equal to ½ of the Reduced Basic Service Fee times Your committed monthly hours.

· Remaining payment of ½ the Reduced Basic Service Fee will be invoiced as hours are worked.

· Hours worked above Your committed monthly hours will be invoiced at the Basic/Advanced Service Fee as appropriate.

· Minimum contract period of 1 month

· Retainer fee due in full at start of contract period

· Critical calls:  on-site within 4 hours of telephone contact

· Non-critical calls:  on-site, scheduled as required

· Service available 24 hours per day, 7 days per week, including holidays

COMPUTER SERVICE

· $100 Minimum service charge. Billed as UP Basic Service  at normal hourly rates.

CUSTOM SERVICE

· Fees and Services are negotiated on an individual basis, depending on specific circumstances and requirements

   Ex:  Fixed Cost projects

   Ex:  Volume Hour discounts